Frequently Asked Questions (FAQ)

What types of restaurant and kitchenware products do you offer?

We offer a wide range of restaurant and kitchenware products, including commercial cookware, kitchen appliances, cutlery, food storage solutions, and more. You can explore our complete catalog on our website.

How can I place an order for your products?

To place an order, simply visit our website, browse our product selection, and add the items you want to your cart. Follow the checkout process, and you’ll receive an order confirmation email once your purchase is complete.

What is your return policy for damaged or defective items?

    • We have a hassle-free return policy. If you receive a damaged or defective item, please contact our customer support team within 30 days of receiving your order. We’ll arrange for a replacement or refund, depending on your preference.

Do you offer bulk discounts for restaurant owners?

Yes, we do offer bulk discounts for restaurant and hospitality businesses. Please reach out to our sales team, and they will assist you with pricing and quantity discounts.

Support and Help Questions:

I received a damaged item in my order. How can I get a replacement?

We apologize for the inconvenience. Please contact our customer support team with your order details and a photo of the damaged item. We’ll expedite the replacement process.

Can you provide guidance on choosing the right cookware for my kitchen?

Of course! Our product specialists can help you select the best cookware for your needs. Feel free to reach out to us via phone or email, and we’ll be happy to assist you.

What are the maintenance tips for your stainless steel products?

Maintaining stainless steel products is easy. Simply wash with warm, soapy water and a soft cloth. Avoid abrasive cleaners and utensils to prevent scratching. For specific care instructions, refer to the product manual.

Is there a warranty on your kitchen appliances?

Yes, most of our kitchen appliances come with a manufacturer’s warranty. The warranty period varies by product, so please refer to the product description for details. If you have questions about a specific item, feel free to ask.

Product or Service Questions:

Can you recommend commercial-grade kitchen appliances for a restaurant?

Certainly! Our commercial-grade appliances are designed for durability and efficiency. Please contact our sales team, and they can provide you with recommendations tailored to your restaurant’s needs.

Do you offer custom engraving or branding on your kitchenware products?

Yes, we offer customization options for select products. Please reach out to our customization department to discuss your branding needs and product availability.

Can you provide specifications for your industrial refrigeration units?

Certainly. Our industrial refrigeration units vary in size, capacity, and features. For detailed specifications, including dimensions, temperature ranges, and energy efficiency ratings, please refer to the product listings on our website.